Delete your Dugout account

This page explains how to request deletion of your account and associated data for the Dugout app (Dugout – Scores, Fans & Banter, Android package com.dugoutlive.app), operated by INTRACXN SPORTS PRIVATE LIMITED.

Option 1: Delete from inside the app

1. Open the Dugout app and sign in.
2. Go to your Profile.
3. Open the profile menu and choose Delete account.
4. Confirm the deletion.

Option 2: Request deletion by email or this form

If you can't access the app, fill in the form below. Submitting opens your email app with a pre-filled request. Send it from the email address registered to your account, or include your registered phone number, so we can verify it's you.

What gets deleted

• Your account profile (name, username, photo, contact details)
• Your Fan Scan results
• Your preferences and settings, such as favourite teams and players

What may be kept, and for how long

We may keep some data for a limited period where we need it to meet legal or regulatory obligations, prevent fraud or abuse, or keep transaction records (for example, reward redemptions). We delete it once that period ends.

How long it takes

We process deletion requests within 30 days of receiving them. Once your account is deleted, it can't be recovered.